【简答题】
国铁集团《动车组列车服务质量规范》中对动车组商务座提供哪些服务备品？
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答案
（1）提供小毛巾，就餐时提供餐巾纸、牙签。
（2）有耳塞、靠垫、鞋套、一次性拖鞋、清洁袋和专项服务项目单、服务指南、免费读物。
（3）备有防寒毯、耳机、眼罩、托盘、热水瓶和一次性硬质塑料水杯。
解析
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