【多选题】
"以下乘客事务由客运处负责组织调查、分析、回复的有（ ）。
A. 车站通风空调
B. 客运导向
C. 保洁
D. 车站卫生
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答案
BCD
解析
《乘客事务处理管理办法》--第十条
相关试题
【多选题】
"二类有责投诉包括以下哪些内容？（ ）
A. 在乘客服务过程中，与乘客发生争执。
B. 无理由拒绝乘客的合理要求。
C. 车站及列车广播音量与相关标准不符引发的投诉。
D. 在乘客服务过程中，使用不文明用语。"
【多选题】
"二类有责投诉包括以下哪些内容？（ ）
A. 未按照规定时机错发、漏发运营服务信息，并造成一定影响。
B. 无理由拒绝乘客的合理要求。
C. 在乘客服务过程中，作弄、欺骗乘客引发的投诉。
D. 发现乘客有违反《合肥城市轨道交通管理办法》中禁止行为的，未给予制止并造成一定影响。"
【多选题】
"二类有责投诉包括以下哪些内容？（ ）
A. 在工作职责范围内未力所能及地帮助乘客。
B. 无理由拒绝乘客的合理要求
C. 车站及列车广播音量与相关标准不符引发的投诉
D. 发现乘客有违反《合肥城市轨道交通管理办法》中禁止行为的，未给予制止并造成一定影响"
【多选题】
"二类有责投诉包括以下哪些内容？（ ）
A. 其他因轨道交通服务设施设备故障，造成乘客利益严重 受损或给乘客带来较大不便的投诉。
B. 运营服务过程中，员工未按规范操作设备，但未造成乘客受伤引发的投诉
C. 广播内容有误引发的投诉
D. 服务用品未按规定提前发布或延后撤除引发的投诉"
【多选题】
"二类有责投诉包括以下哪些内容？（ ）
A. 由于部门或工作人员之间协调配合不当，影响服务质量引发的投诉。
B. 同一设备相同故障，虽每次故障已按规定通报、修复，但经确认是维修质量不达标，影响服务质量，导致1个月内2次以上的投诉
C. 新闻媒体广泛报道，并造成一定影响的有责投诉
D. 人员服务态度恶劣并与乘客发生肢体冲突的有责投诉"
【多选题】
"二类有责投诉包括以下哪些内容？（ ）
A. 因清洁、清扫工作缺陷，造成车站、列车卫生方面存在不足，影响服务质量引发的投诉。
B. 维护人员未严格执行保养巡视计划而导致设备设施功能受损，影响服务质量引发的乘客投诉
C. 维修人员未按规程在规定时间内对设备进行修复或采取措施，影响服务质量引发的乘客投诉
D. 员工在投诉事件调查处理过程中，因工作方式不当导致投 诉影响范围扩大的有责投诉"
【多选题】
"二类有责投诉包括以下哪些内容？（ ）
A. 未按规定巡视发现或通报设备设施故障（突发设备故障除外），影响服务质量引发的乘客投诉。
B. 由于员工工作失误造成乘客经济损失15元（包含）以上50元（包含）以下的投诉。（舞弊行为不在此列）
C. 由于员工工作失误造成乘客经济损失15元以下的投诉。（舞弊行为不在此列）
D. 人员服务态度恶劣并与乘客发生肢体冲突的有责投诉"
【多选题】
" 车站各层级人员均有的管理权限、范围包括。 （）
A. 对车站的保洁、保安、商铺人员等站内工作人员进行管理
B. 对进入车站的乘客按《合肥城市轨道交通管理办法》进行管理
C. 紧急情况下，可调动地铁公安、车站保洁、保安、维修部门人员等在车站范围内的所有其他工作人员，参与车站应急处置
D. 车站管理地域范围：车站内部、站外风亭、出入口外6米范围内
E. 车站管理地域范围：车站内部、站外风亭、出入口外5米范围内"
【多选题】
"关于客服中心岗当班注意事项注意事项描述正确的是（）：
A. 当班期间客服中心岗必须保证客服中心现金、票卡、票务备品以及设备的安全
B. 客服中心岗可以收取乘客拾获、AFC维修人员或车站员工上交的现金
C. 严禁携带私款、私人票卡（工作证件除外）上岗
D. 可以携带私款、私人票卡（工作证件除外）上岗
E. 严禁客服中心岗收取乘客拾获、AFC维修人员或车站员工上交的现金"
【多选题】
"关于调班规定描述不正确的是：（）
A. 员工调班只允许同级之间互调
B. 员工应按车站排班表安排按时上岗，可以私自调班
C. 员工调班后不得连续休息超过三天，原则上不得连续工作超过12小时
D. 每人每月因私调班次数不能超过3次。凡未经批准擅自调班的按串岗处理，擅自补休或委托他人顶岗者做旷工处理"
【多选题】
"下列哪些是巡视的要求（）
A. 认真：巡视人必须以认真负责的态度去巡视所管辖范围的每个角落
B. 细致：从细微处着手，做到防微杜渐，从看、摸、嗅、听四觉入手
C. 周全：岗位内的设施设备、告示牌、安全警示标志乃至螺丝都应检查
D. 及时：巡视、记录汇报、处理及时
E. 真实：填写台帐必须真实，不能有弄虚作假，发现问题及时跟进，完成后签名确认。"
【多选题】
"
A. 运营时间内，需要由保安配合开端门；
B. 因设备巡检、各项施工、检查需要进入端门，且需由站务人员配合开门的，应先到车控室做好登记，经行车值班员同意后，由站台岗配合开端门
C. 非运营时间内，站务人员配合开关端门进入作业区，必须确保屏蔽门端门处于关闭状态。
D. 进入端门内的人员严禁进入轨行区或实施任何危及行车安全的行为，不得擅自为其他人员开门"
【多选题】
"员工离职申请按程序完成审批后，办理离职交接手续，包括以下哪些内容 （ ）、（ ）、（ ）、（ ）、党员组织关系等
A. 工作交接
B. 工装上交
C. 员工卡上交
D. 特种作业证交接
【多选题】
"在未办理任何请假手续或未经批准的情况下，下列选项中可以按迟到处理的为
A. 工作时间开始后50分钟到达车站
B. 工作时间开始后20分钟到达车站
C. 未出勤
D. 工作时间开始后2小时到达车站 "
【多选题】
"在未办理任何请假手续或未经批准的情况下，下列选项中可以按早退处理的为
A. 请假期限已满，不续假或续假未获批准而逾期不归的
B. 工作时间结束前30分钟以前离开工作地点
C. 工作时间结束 1 小时以前离开工作地点
D. 工作时间结束50分钟以前离开工作地点 "
【多选题】
"在未办理任何请假手续或未经批准的情况下，下列选项中可以按旷工处理的为
A. 未出勤
B. 工作时间内擅自离开生产场所或工作地点
C. 请假期限已满，不续假或续假未获批准而逾期不归的
D. 工作时间结束两小时以前离开工作地点 "
推荐试题
【多选题】
Which three features can be enabled for a new host cluster? (Choose three.)___
A. Storage Distributed Resource Scheduling
B. High Availability
C. Fault Tolerance
D. Distributed Resource Scheduling
E. Virtual SAN
【多选题】
An administrator receives a report that no real time statistics are available for a virtual machine in the vCenter Server inventory. Which two statements indicate likely causes of the problem? (Choose two.)___
A. The virtual machine is powered off.
B. The host containing the virtual machine is disconnected from vCenter Server.
C. There is insufficient real time data to display the information.
D. The vCenter Server service is not running.
【多选题】
Your manager has given you a bash script that retrieves data for ESXi 6.x host configurations. This data needs to be collected right after the installation of a host and must be run directly on the host. Which two actions can be used to run this script on an ESXi host? (Choose two.)___
A. Connect to the host with Ruby vSphere Console and run the script from there.
B. Enable SSH access from the Direct Console User Interface.
C. Enable the ESXi Shell from the
D. irect Console User Interface.
【多选题】
Which two are true about the Risk badge in vRealize Operations? (Choose two.)___
A. The Risk badge indicates potential future problems that may degrade the performance of the system.
B. Risks may require attention in the near future.
C. The Risk badge indicates problems that are degrading performance of the system.
D. Risks require attention now to correct system performance problems.
【多选题】
vSphere Update Manager allows which two virtual machine attributes to be upgraded? (Choose two.)___
A. Virtual machine firewall policies for NSX.
B. Software Packages in the virtual machine.
C. Virtual machine Hardware Version.
D. VMware Tools Upgrade.
【多选题】
What are two benefits of using NFS 4.1 with vSphere 6.x as compared to NFS 3? (Choose two.)___
A. NFS 4.1 supports Kerberos Authentication
B. NFS 4.1 supports multipathing
C. NFS 4.1 supports IPv6
D. NFS 4.1 supports hardware acceleration
【多选题】
Which three statements are true regarding Fault Tolerance? (Choose three.)___
A. Applications need to be continuously available to users.
B. Applications without native clustering capabilities can be protected.
C. Custom clustering solutions are complicated to configure and maintain.
D. Applications that have 16 vCPUs are supported.
E. Prevents application crashes by analyzing the workload and correcting problems.
【多选题】
Which two statements are true regarding VMware vSphere Flash Read Cache (vFRC)? (Choose two.)___
A. Cache fills and cache evictions happen in the granularity of a cache block size.
B. vFRC caches data from both read and write I/Os, but write I/Os are always serviced by the underlying storage.
C. vFRC caches data from both read and write I/Os, but write I/Os are always serviced by the underlying cache data.
D. Cache fills and cache evictions happen in the granularity of the disk block size.
【多选题】
What are two possible causes of Storage Distributed Resource Scheduler (SDRS) being disabled on one or more virtual machine disks in a datastore cluster? (Choose two.)___
A. The virtual machine has vSphere Fault Tolerance disabled.
B. The virtual machine is a template.
C. The virtual machine swap file is on a shared datastore.
D. The disk is a CD-ROM/ISO file.
【多选题】
An administrator attempts to install vCenter Single Sign-On Server. The installer returns an error message indicating that the installation failed. Prior to the installation, all setup prerequisites were met. The administrator has generated a vCenter Server Single Sign-On support bundle. Which two files should the administrator analyze to determine the cause of the failure? (Choose two.)___
A. Server\utils\logs\imsTrace.log
B. Server\utils\logs\install.txt
C. %TEMP%\utils\logs\vminst.log
D. %TEMP%\vminst.log
【多选题】
An administrator is unable to remove an ESXi 6.x host from a vSphere Distributed Switch. What are two likely reasons for this issue? (Choose two.)___
A. Vmkernel interfaces on the switch are still in use.
B. VM Network port group adapters are connected to different switch.
C. Physical NICs are migrated to different switch.
D. VM Network adapters are connected to this switch.
【多选题】
Which two Identity Sources are available to add for vCenter Single Sign-On authentication? (Choose two.)___
A. LocalOS
B. OpenLDAP
C. NIS as an LDAP Server
D. VCMSDS
【多选题】
What are three goals of resource management within a cluster? (Choose three.)___
A. To prevent virtual machines from monopolizing resources and to guarantee predictable service rates.
B. To exploit undercommitted resources and overcommit with graceful degradation.
C. To provide solutions to potential problems that you might encounter when using vCenter Server.
D. To control the relative importance of virtual machines and provide flexible dynamic partitioning.
E. To provide additional network administration capabilities.
【多选题】
Which three actions can be taken as a result of executing the vSphere Update Manager 6.x scan and remediation wizards? (Choose three.)___
A. Install and upgrade software in virtual machines.
B. Upgrade the firmware on ESXi host devices.
C. Upgrade and Patch ESXi hosts.
D. Install and update third-party software on hosts.
E. Upgrade virtual machine hardware.
【多选题】
Which two statements are true about deploying and using vSphere Replication? (Choose two.)___
A. ESXi hosts managed by a single vCenter Server instance require a connection between the two vSphere Replication appliances.
B. Sites managed by different vCenter Server instances require a connection between the two vSphere Replication appliances.
C. Sites managed by different vCenter Server instances require the use of Site Recovery Manager and a connection between the two vSphere Replication appliances.
D. ESXi hosts managed by a single vCenter Server instance require a single vSphere Replication appliance.
【多选题】
An administrator is attempting to power on a virtual machine, but the task is hanging at 95%. What three scenarios best explain why this problem is happening? (Choose three.)___
A. A virtual machine question is currently being posed to the administrator.
B. Another task for the virtual machine or other component is already in progress.
C. The VMware High Availability cluster has insufficient resources to guarantee failover.
D. The host has lost access to the storage device containing the virtual machine files.
E. The host is under resource contention and unable to power on the virtual machine.
【多选题】
Which three features are not supported when using Fault Tolerance in vSphere 6.x? (Choose three.)___
A. Virtual Volumes (VVOLS)
B. Storage vMotion
C. Virtual Machine Component Protection
D. vMotion
E. vSphere Distributed Switches
【多选题】
Which two storage controller configurations can be used with Virtual SAN? (Choose two.)___
A. SAS controllers in Passthrough mode
B. SAS controllers in RAID0 mode
C. SAS controllers in RAID1 mode
D. SAS controllers in RAID10 mode
【多选题】
Which three are requirements when using vMotion to move a virtual machine across vCenter Server systems? (Choose three.)___
A. Both vCenter Servers must be using Enhanced Linked Mode.
B. Both vCenter Servers must be in the same Single Sign-On Domain.
C. Time must be synchronized.
D. Duplicate VM MAC addresses must be configured.
E. Both vCenter Servers must have High Availability enabled on source and destination clusters.
【多选题】
Which two components can be used when configuring Enhanced Linked Mode? (Choose two.)___
A. vCenter Server Appliance
B. vRealize Operations Manager
C. vSphere Management Appliance
D. vCenter Server for Windows
【多选题】
An organization has a number of virtual machines that would benefit from Fault Tolerance. These include: <A single vCPU Apache Server> < A dual vCPU vCenter Server> < A quad vCPU SQL Server> <An eight vCPU Hadoop Server>. Which two virtual machines can be configured to use VMware Fault Tolerance? (Choose two.)___
A. Apache Server
B. vCenter Server
C. SQL Server
D. Hadoop Server
【多选题】
Which two badges are major badges in vRealize Operations? (Choose two.)___
A. Risk
B. Efficency
C. Workload
D. Faults
【多选题】
An administrator is deploying multiple Windows 2003 Virtual Machines from the same template. What two steps should be taken to avoid network conflicts? (Choose two.)___
A. Customize the guest operating system.
B. Install VMware Tools into the new virtual machines.
C. Copy the Microsoft Sysprep tools onto the vCenter Server system.
D. Ensure the e1000 vmnic is selected for each new virtual machine.
【多选题】
Which three conditions would prevent Storage I/O Control from being enabled on a group of datastores? (Choose three.)___
A. The datastores planned for the solution are used by different vSphere clusters.
B. A datastore planned for the solution is configured as a Raw Device Mapping file.
C. A datastore planned for the solution has three extents.
D. A datastore planned for the solution is configured as NFS.
E. The organization has an Enterprise license.
【多选题】
Which two actions are prerequisites to adding ESXi 6.x hosts to a vSphere Distributed Switch? (Choose two.)___
A. Verify that there is at least one Distributed Port Group on the Distributed Switch.
B. Verify that the Distributed Port Group have active uplinks configured in its teaming and failover policy.
C. Verify that the
D. istributed Switch has been configured with a Network Profile.
【多选题】
An organization has configured Distributed Power Management (DPM) on a vSphere 6 cluster. The organization wants to be alerted when an ESXi host has been powered down by DPM. Which two options represent the type and name of the alarm that would accomplish this? (Choose two.)___
A. DrsEnteringStandbyModeEvent
B. DrsEnteredStandbyModeEvent
C. Event-based
D. Condition-based
【多选题】
Which two allow for the disabling of Network Rollback operations? (Choose two.)___
A. Modifying the vpxd advanded configuration options and adding the config.vpxd.network.rollback key
B. Modifying the C:\ProgramData\VMware\CIS\cfg\vmware-vpx\vpxd.cfg file and adjusting the<rollback> xml tag
C. Modifying the C:\ProgramData\VMware\CIS\cfg\vmware-vpx\vpxd.cfg file and adjusting the <networkrollback> xml tag
D. Modifying the C:\ProgramData\VMware\CIS\cfg\vmware-vpx\firstboot\vpxd-service- spec.prop file and adjusting the <rollback> xml tag
【多选题】
An administrator is tasked with performing a vMotion migration of a virtual machine. The virtual machine is configured as follows: <vSphere Flash Read Cache (vFRC) enabled> <Is part of a Distributed Resource Cluster (DRS) Cluster> Which two statements are true? (Choose two.)___
A. Each ESXi host in the cluster supports multiple virtual flash resources.
B. Each ESXi host in the cluster supports one virtual flash resource.
C. DRS treats powered-on virtual machines with Flash Read Cache as having a preferred affinity to their current host and moves them only for mandatory reasons.
D. DRS treats powered-on virtual machines with Flash Read Cache as having a required affinity to their current host and does not move them.
【多选题】
An administrator is using the Host Failures to Tolerate Admission Control Policy for a vSphere High Availability ___ cluster. When configuring this setting on the cluster, the administrator sees this error message: <Insufficient resources to satisfy HA failover level on cluster > What are two likely causes for the error? (Choose two.)(AB)
A. The hosts in the cluster are disconnected.
B. A host in the cluster is displaying an HA error.
C.
D. istributed Resource Scheduler has not been configured on the cluster.
【多选题】
What are two ways to identify TCP/IP stack information? (Choose two.)___
A. Using the vSphere Web Client
B. Using esxcli network ip netstack
C. Using esxcfg-netstack
D. Using the vSphere Client
【多选题】
Which two actions are required when enabling vFlash Read Cache for a virtual machine's virtual disk? (Choose two.)___
A. A value in the Virtual Flash Read Cache text box must be entered.
B. A Flash Resource Pool for Cache size reservation must be entered.
C. The Device backing and the block size must be configured.
D. The
E. nable virtual flash host swap cache check box must be selected.
【多选题】
What two IT infrastructure components are virtualized by vSphere Essentials? (Choose two.)___
A. Networks
B. Applications
C. Storage
D. Management
【多选题】
When attempting to access a virtual machine, an administrator is unable to login using the vSphere credentials. What two options are probable causes of the authentication failure? (Choose two.)___
A. The vSphere credentials have not been granted permissions.
B. The vSphere credentials are granted read-only permissions.
C. The vSphere credentials are granted no-access permissions.
D. The vSphere credentials are not a member of the local administrator group.
【多选题】
An administrator is performing a scripted installation of ESXi 6.x. In which three locations does the script need to be? (Choose three.)___
A. PXE Server
B. HTTPS
C. FTP
D. NFS
E. VVOLs Datastore
【多选题】
In order for a company to meet regulatory requirements, all ESXi 6.x Hosts must be configured to direct logs to a syslog server. What are two ways ESXi hosts can configured for this action? (Choose two)___
A. Use the esxcli system syslog command.
B. Edit them in the ESXi host Advanced System Settings.
C. From the Syslog collector user interface of the Web Client.
D. Syslog logging is not available for
E. SXi Hosts.
【多选题】
Which three actions can be executed when an alarm is triggered? (Choose three.)___
A. Send an email.
B. Send an SNMP trap.
C. Run a script or command.
D. Run an Orchestrator workflow.
E. Send a trigger to syslog.
【多选题】
An administrator is attempting to power on a virtual machine, but is unable to do so. Which two reasons are probable causes of the failure? (Choose two.)___
A. Storage access to the virtual machine swap file has been lost.
B. One of the virtual machine VMDK files is locked.
C. Virtual machine is running CentOS 7.0 64-bit.
D. Virtual machine has Hyper-Threading enabled.
【多选题】
An administrator has configured a host profile so that ESXi 6.x hosts will point to the corporate NTP server for time synchronization. The NTP server is located at 10.0.30.213, but time has not been synchronized properly across the ESXi hosts. The administrator reviews Host Profile settings as shown in the Exhibit. Which two steps are required to resolve the issue? (Choose two.)___
A. Correct the NTP server IP address.
B. Check the host for host profile compliance.
C. Remediate the host based on the updated host profile.
D. Change the NTP server to the FQDN as IP Addresses are not supported.
【多选题】
An administrator is attempting to migrate a large Hadoop virtual machine using vMotion. The administrator notices a delay when the machine is quiesced. The Hadoop virtual machine is processing many transactions a second to an in-memory database. Which two actions would help reduce the amount of time needed to perform a vMotion on this virtual machine? (Choose two.)___
A. Use multiple NICs for the vMotion vmkernel port.
B. Use a 10Gbps Network card for the vMotion vmkernel port.
C. Add an additional management network to help transmit the data quicker.
D. Disable Fault Tolerance before performing the vMotion.
【多选题】
An administrator is installing a new network card in an ESXi 6.x host that is part of a vSphere cluster. When the host is placed into maintenance mode, the vSphere Web Client displays the progress bar at 2% for over 30 minutes. Which two are likely reasons for this occurrence? (Choose two.)___
A. Maintenance mode is unable to migrate all virtual machines from the host.
B. There is a large number of virtual machines that must be migrated from the host.
C. VMware High Availability is in the process of reconfiguring the cluster.
D. Each virtual machine on the
E. SXi host must be reconfigured to recognize the new adapter.
