【多选题】
装维人员与客户交谈时应注意（）服务礼仪。___
A. 保持微笑，诚恳态度
B. 认真倾听客户说话，严禁心不在焉
C. 有话让客户先说
D. 对己方工作意见表述清晰
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答案
ABCD
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相关试题
【多选题】
装机作业完成、故障和投诉处理完成及巡检作业完成后，装维人员应分别填写（）单据。___
A. 《光宽带业务施工确认单》
B. 《光宽带上门故障投诉处理单》
C. 《光宽带小区巡检表》
D. 《光宽带业务受理单》
【多选题】
装维人员上门服务过程中与客户交谈时应注意（）礼仪。___
A. 保持微笑，诚恳态度
B. 认真倾听客户说话，严禁心不在焉、东张西望
C. 有话让客户先说，非必要不打断客户说话
D. 对己方工作意见，表述清晰，不结巴。
【多选题】
装维人员上门服务过程中，正确立姿应包括（）。___
A. 挺胸抬头
B. 不得前俯后仰或把身体倚靠在某一设施上
C. 严禁双腿叉开过大或随意乱动
D. 严禁随意扶、拉、倚、靠、趴、蹬、跨等
【多选题】
当已确认是由客户方原因造成客户业务不能使用时，面对客户对故障原因的询问，下列解释用语不符合服务规范的有（）。___
A. 这是您的XX问题引起的，您需要找XX解决
B. 您好，从您反映的情况来看并结合我们的排查判断，本次故障应该是**(用户方问题）引起的，请您先检查一下（按照如下方式进行操作），好吗？
C. 这是您的XX问题引起的，不属于我们的服务范围，请您自行处理
D. 我们的网络没有问题，可能是您的XX有问题
【多选题】
当已确认是由第三方(如物业公司)原因造成客户业务不能使用，且第三方正在进行故障处理时，面对客户对故障原因的询问下列解释用语不符合服务规范的有（）。___
A. 根据我们对故障情况的判断，本次故障是由**(第三方问题)引起的，具体恢复时间我们也不是很清楚。
B. 本次故障是由XX（第三方问题）引起的，不属于我公司服务范围
C. 本次故障是由XX（第三方问题），我们已向公司反映了
D. 根据我们对故障情况的判断，本次故障是由**(第三方问题)引起的，我们正在协助**公司进行故障处理，相信很快就能修复。
【多选题】
装维人员变更预约时间时，下列做法正确的是（）。___
A. 在预约时间前5分钟告知客户
B. 向客户表示歉意
C. 向客户解释原因
D. 耐心解释非常抱歉，原定于××时间为您安装（或移机或维修），由于……（具体原因），不得不推迟，给您带来的不便，我们深表歉意！
【多选题】
以下属于在光纤熔接机的保养中，清洁光纤夹具的操作方法的是（）？___
A. 掀起熔接机的防风罩
B. 打开光纤压头及夹持器压板
C. 用棉签棒沾无水酒精对其进行清洁处理
D. 完成后随时盖上防风罩
【多选题】
以下（）原因会导致ONU注册异常。___
A. ONU与OLT之间的实际距离超过了允许的最大距离
B. 光功率过大或过小
C. 采用二级分光器
D. 同一端口下光功率相差15dB
【多选题】
维护人员在进行设备安装、铺设线路、配电等操作时，安装位置应选择（）的场所，尽量减免造成环境破坏，影响用户环境美观等情况。___
A. 安全
B. 实用
C. 方便
D. 潮湿
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沃尔比重评分法是将选定的财务比率用线性关系联系起来，并分别给定各自的分数比重，然后通过与标准比重进行比较，确定各项指标的得分及总体指标的累积分数，从而对企业的信用水平做出评价的方法
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1 In our class,most discussions and activities take place in assigned small groups,These groups provide a supportive and safe environment that （） learning
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9 As the finance ministry rejected the defor its "lack of clarity",it[ ]complaint with the Europear Commission that this deal was against the law
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5 State governments and the colleges themselves have [ ] financial help to students with special abilities and those with financial needs
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10 Dogs cannot distinguish the color of trafficlights, so the master must make the decision of when it is safe to [ ] across the road
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6 The committee agreed that his papers
[ ] a wider circulation because of their essential and fundamental interest to a larger audience.
【填空题】
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1 Because women often restrict their diet
In an effort to control weight,they may
Not consume enough iron-rich food and
( ) experience an iron Deficiency.
【填空题】
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8 Americans defend the right to obtain a gun and they have[ ] been willing to turn a blind eye to the harm that people owning guns have caused
【填空题】
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7 The anger and frustration [ ] by the local people who do not understand what is happening to them will be a terrible and dangerous force
【填空题】
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2 Some reform advocates ignore the impact of
Class size on student achievement,and they
are ( ) what they call as a Priority:teacher effectiveness.
【填空题】
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3 Because of easy access to the Internet,the
New breakthrough tq create something
Truly creative ( ) happen anytime now.
【填空题】
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4 Indeed,if teachers want to( ) how far students might get in life, a better measurement than grades might be how hard the students try.
【填空题】
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5 Nature has( ) these animals ( ) a capacity for not showing Fear.
【填空题】
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6 During the weeks of discussion,delegations
from groups who are interested in the
Resolution may call on representatives to
( ) their point of view.
【填空题】
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7 Plato was a superb writer,and his works are
Part of the world’s great literature.Most of
His existing work is ( )Dialogs and letters.
【填空题】
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8 Young people should enter into a broad
Flexible training program,through which
They can learn a lot and be ( ) their future careers.
【填空题】
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9 The young man is very happy and proud to
be ( ) the old professor because he always feeIs great when talking With him.
【填空题】
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10 One day they passed more than 20 villages ( ),and some of these are Said to have stretched for six miles or more.
【填空题】
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7 Being asingle parent,there is no way for her
to ( ) the time and energy she has
devoted to her children for the past 10 years.
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8 It is essential that you start by listening because one of the main ( ) teenagers and their parents face in forming positive relationships is that neither listens to the other.
【填空题】
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9 We all know the dangers of an earthquake: the ( ) to buildings,the troubles can be caused by falling trees,and the terror occurs when the earth actually opens uip.
【填空题】
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10 Not until recently have we realized that the increasing world population may lead to a potential gloomy ( ) for humanity starvation.
【填空题】
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2 It is the development strategy/of the company to ( ) its overseas expansion in order to take a slice of the world market
【填空题】
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3 Nearly six million people go to see the Mona
Lisa every year,attracted by the ( )of her smile.When you're not lodking at her, she seems to be smiling;when you look at her,she stops.
