265当无意碰撞或影响到乘客时，应立即___，取得对方谅解。

266以下说法错误的是___。

268根据中华人民共和国国家标准《城市轨道交通客运服务》中，对服务设施的可靠度描述错误的是___。

269根据中华人民共和国国家标准《城市轨道交通客运服务》，安全服务设施应保持___%的可用性。

270准点率是指___。

271有效乘客投诉率是指___。

272有效乘客投诉回复率是指___。

273应急服务应以保障乘客___为首要目标。

275售票机可靠度应大于或等于___。

276列车拥挤度是指___。

277当有___条以上具有换乘功能的线路时，应具备乘客一次性购票[卡]，连续乘坐不同线路的功能，实现线网一票[卡]通用功能。

278运营单位对车站内无人认领的物品应立即转移至远离乘客的区域并进行___

279运营单位应在车站___处张贴禁止携带易燃易爆化学危险品进站乘车的警告标志。

280车站客运电梯日常开启和关闭应由___操作。

281服务组织的自我评价，每年不应少于___次；评价结果应在车站公示，宜向社会公布。

Please stand firm and hold the handrail，do not run or walk in the wrong direction. 此句应用于___场景下。

283中文语句“请注意，因车站进站闸机故障，请听从工作人员指引，从临时通道进站，不便之处敬请谅解。”翻译成英文语句为：___。

284严禁携带充气气球进站，译成英文应该是___。

乘客投诉处理中应把握四项基本原则，即___。

286列车进站前及进站时，站务人员应该说的标准用语是___。

287乘客感到不满意所采取的投诉的表达方式可以分为电话投诉、书面投诉和___三种。

288___担负整个车站的票务工作，是车站最繁忙的场所之一，其服务水平的高低直接影响整个车站的服务质量。

___是为乘客服务的第一工具，城市轨道交通客运服务人员与乘客的交流主要是借助它进行的，它对做好服务工作有十分突出的作用。

290对轨道交通服务人员来说，___不仅是自身文化素质和礼貌修养的体现，更是对乘客的尊重与热情的体现。

291城市轨道交通服务礼仪是城市轨道交通优质服务的重要组成部分，不仅有利于员工提高个人的内在修养，而且能够提升轨道交通运营企业的___。

292从乘客进站到上下车、出站，这几个环节的服务应该是以售检票和___为中心的。

341地铁客运组织工作必须坚持集中领导、___的原则。

342紧急情况下，利用一切通道和出口迅速将乘客从危险区域全部转移到安全区域，称为___。

343当列车在车站出现异常时，需要使全部乘客从列车车厢全部下车称为___。

344用某种方式或设备人为地隔开人群或封闭某个区域，称为___。

345统计表明地铁车站客流每年7、8月份较平时有明显增加,这种现象称之为___

346当车站内出现多对站台门不能开启的状况的时候值班站长不应该操作的是___

347车站在某一时段集中到达的，客流量超过车站正常客运设施或客运组织措施所能承担的流量时的客流，称为___。

348全日分时最大断面客流量通常是在___小时断面客流量的基础上确定。

349大客流的形成原因，下列最不可能的是：___。

350《地铁设计规范》中1 m宽楼梯的双向混行最大通过能力每小时通过人数为___

351单一车站大客流一般在___期间发生。

352城市轨道交通企业要根据本站客流特点及设备设施情况制定日常的客流组织方案，现场客流组织遵循___的原则。

353列车客室内应设置乘客手动报警或与司机通话的装置，紧急情况下乘客可向___报警。

354位置标识版面纵向布置时，图形符号宜位于___，文字位于下方。

“机不可失，时不再来”指的是___

是 ___

在客观规律面前，人的主观能动性表现在___

事物的联系和运动之间的关系___

唯物辩证法的总特征是___

___

“割下来的手就不再是人手”这句话体现了___

唯物辩证法认为发展的实质是___

区分新事物和旧事物的标志在于看它们___

质量互变规律揭示了___

质和事物的存在是___

在实际工作中，要注意掌握分寸，防止“过”或“不及”，其关键在于___

区分量变和质变的根本标志是看___

量变的复杂性是指___

量变中的阶段性部分质变表现了___

量变中的局部性部分质变是___

揭示事物发展的趋势和道路的规律是___

“肯定和否定相互渗透，在一定意义上，肯定就是否定。”这是一种___

事物的否定方面是指___

作为辩证的否定的“扬弃”是___

辩证的否定是事物发展的环节,因为辩证的否定___

否定之否定规律___

事物发展的周期性体现了___

直线论的错误在于只看到___

循环论的错误在于___

对立统一规律揭示了___

唯物辩证法的实质和核心是___

辩证法所说的矛盾是指___

矛盾的基本属性是___

依据是___

矛盾问题的精髓是___

题的方法都是___

“任何个别（无论怎样）都是一般”。这句话的正确含义是___

在唯物辩证法看来，水果同苹果、梨、香蕉、桔子等的关系是___

“是就是是，不是就是不是，除此之外都是鬼话。”这是一种___

真象和假象的区别在于___

有的哲学家说，在大风扬起的尘土中，每一粒尘土的运动状况都是纯粹必然的。这是种___

“或然率”是指___

Economically speaking, are we better off than we were ten years ago? Twenty years ago? In their thirst for evidence on this issue, commentators seized on the recent report by the Census Bureau, which found that average household income rose by 5.2% in 2015. Unfortunately, that conclusion puts too much weight on a useful, but flawed and incomplete, statistic. Among the more significant problems with the Census’s measure are that: 1) it excludes taxes, transfers, and compensation like employer-provided health insurance; and 2) it is based on surveys rather than data. Even if precisely measured, income data exclude important determinants of economic well-being, such as the hours of work needed to earn that income. While thinking about the question, we came across a recently published article by Charles Jones and Peter Klenow, which proposes an interesting new measure of economic welfare. While by no means perfect, it is considerably more comprehensive than average income, taking into account not only growth in consumption per person but also changes in working time, life expectancy, and inequality. Moreover, it can be used to assess economic performance both across countries and over time. The Jones-Klenow method can be illustrated by a cross-country example. Suppose we want to compare the economic welfare of citizens of the U.S. and France in 2005. In 2005, as the authors observe, real consumption per person in France was only 60% as high as the U.S., making it appear that Americans were economically much better off than the French on average. However, that comparison omits other relevant factors: leisure time, life expectancy, and economic inequality. The French take longer vacations and retire earlier, so typically work fewer hours; they enjoy a higher life expectancy, presumably reflecting advantages with respect to health care, diet, lifestyle, and the like; and income and consumption are somewhat more equally distributed there than in the U.S. Because of these differences, comparing France’s consumption with the U.S.’s overstates the gap in economic welfare. Similar calculations can be used to compare the U.S. and other countries. For example, this calculation puts economic welfare in the United Kingdom at 97% of U.S. levels, but estimates Mexican well-being at 22%. The Jones-Klenow measure can also assess an economy’s performance over time. According to this measure, as of the early-to-mid-2000s, the U.S. had the highest economic welfare of any large country. Since 2007, economic welfare in the U.S. has continued to improve. However, the pace of improvement has slowed markedly. Methodologically, the lesson from the Jones-Klenow research is that economic welfare is multi-dimensional. Their approach is flexible enough that in principle other important quality-of-life changes could be incorporated—for example, decreases in total emissions of pollutants and declines in crime rates. What does the author think of the 2015 report by the Census Bureau?___

Economically speaking, are we better off than we were ten years ago? Twenty years ago? In their thirst for evidence on this issue, commentators seized on the recent report by the Census Bureau, which found that average household income rose by 5.2% in 2015. Unfortunately, that conclusion puts too much weight on a useful, but flawed and incomplete, statistic. Among the more significant problems with the Census’s measure are that: 1) it excludes taxes, transfers, and compensation like employer-provided health insurance; and 2) it is based on surveys rather than data. Even if precisely measured, income data exclude important determinants of economic well-being, such as the hours of work needed to earn that income. While thinking about the question, we came across a recently published article by Charles Jones and Peter Klenow, which proposes an interesting new measure of economic welfare. While by no means perfect, it is considerably more comprehensive than average income, taking into account not only growth in consumption per person but also changes in working time, life expectancy, and inequality. Moreover, it can be used to assess economic performance both across countries and over time. The Jones-Klenow method can be illustrated by a cross-country example. Suppose we want to compare the economic welfare of citizens of the U.S. and France in 2005. In 2005, as the authors observe, real consumption per person in France was only 60% as high as the U.S., making it appear that Americans were economically much better off than the French on average. However, that comparison omits other relevant factors: leisure time, life expectancy, and economic inequality. The French take longer vacations and retire earlier, so typically work fewer hours; they enjoy a higher life expectancy, presumably reflecting advantages with respect to health care, diet, lifestyle, and the like; and income and consumption are somewhat more equally distributed there than in the U.S. Because of these differences, comparing France’s consumption with the U.S.’s overstates the gap in economic welfare. Similar calculations can be used to compare the U.S. and other countries. For example, this calculation puts economic welfare in the United Kingdom at 97% of U.S. levels, but estimates Mexican well-being at 22%. The Jones-Klenow measure can also assess an economy’s performance over time. According to this measure, as of the early-to-mid-2000s, the U.S. had the highest economic welfare of any large country. Since 2007, economic welfare in the U.S. has continued to improve. However, the pace of improvement has slowed markedly. Methodologically, the lesson from the Jones-Klenow research is that economic welfare is multi-dimensional. Their approach is flexible enough that in principle other important quality-of-life changes could be incorporated—for example, decreases in total emissions of pollutants and declines in crime rates. What does the author say about the Jones-Klenow method?___