【判断题】
窗口服务人员的着装要求是统一、整洁、得体。
A. 对
B. 错
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答案
A
解析
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29. 《国家电网公司95598客户服务业务管理办法》规定，针对重大服务事件，各省公司、国网客服中心应建立重大服务事件的快速反应机制、制定___、协同联动、跟踪督办事件处理进度。
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32. 《国家电网公司95598客户服务业务管理办法》规定，___指供电企业在处理具体营业业务过程中存在工作超时限、疏忽、差错等引发的客户投诉，主要包括业扩报装、___、电费电价等。
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3___
A. She won't write any more books.
B. She will write more magic stories.
C. She hasn't said anything about her future plans.
D. She said she would work on more serious subjects.
【单选题】
4___
A. J. K. Rowling's secret.
B. J. K. Rowling's writing plan.
C. A new book by J. K. Rowling.
D. An interview with J. K. Rowling.
【单选题】
1___
A. He broke the milk bottle.
B. He fell down on the floor.
C. He made a mess inside the refrigerator.
D. He spilled the milk over the kichcn floor.
【单选题】
2___
A. Ѕhе gаvе hіm а lоng leсture.
B. She shouted at him in anger.
C. She enjoyed the wonderful mess.
D. She cleaned up the mess with him.
【单选题】
3___
A. How to do an experiment.
B. How to carry amilk bottle.
C. How to clean up spilled milk.
D. How to avoid making mistakes.
【单选题】
4___
A. Mistakes can become learning opportunities.
B. Mistakes are just like scientific experiments.
C. One should sometimes make mistakes.
D. One should try to avoid making mistakes.
【单选题】
1___
A. Because he likes the sunny weather,
B. Because he wants to challenge himself.
C. Because it can help solve his sleeping problem.
D. Because it can help him forget all his troubles.
【单选题】
2___
A. To go sailing.
B. To go surfing.
C. To go to the beach.
D. To go to her nephew's.
【单选题】
3___
A. Going to visit relatives.
B. Enjoying the warm sun on the beach.
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D. Playing in the sand and jumping in the waves.
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4___
A. Surfing in the sea.
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2___
A. People aged 16to 24.
B. People aged 25 to 34.
C. People aged 16 and over.
D. People aged 55 and over.
【单选题】
3___
A. People aged16 to 24 preferred listening to music most.
B. more popularB It was geting more andamong the Bish people.
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【单选题】
4___
A. Older people go out to pubs more often.
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【单选题】
3___
A. She can either read or rest a little on the train.
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4___
A. He can take the train to the old part of the city.
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A. About an hour.
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【单选题】
2___
A. More and more Americans spend over an hour getting to work.
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3___
A. Because gas prices are not high.
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4___
A. Traffic jams.
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A. She liked playing an interesting game.
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A. None of her friends likes Jason.
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3___
A. The party will last four hours.
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4___
A. Go to Jason's party.
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【单选题】
1___
A. Some stores offered bigger holiday discounts.
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2___
A. To attract young customers.
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A. She and her cousins went back home at midnight.
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C. 党的十八届四中全会
D. 党的十八届五中全会
